Effective Date: September 6, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website, products, consultations, quotations, design services, delivery services, assembly services, and any other related services offered by Maple Ridge Furnishings Ltd. (the “Company,” “we,” “us,” or “our”).

By visiting our website, requesting a quote, placing an order, booking a consultation, accepting a proposal, paying an invoice, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms apply to all customers, whether acting as consumers or on behalf of a business, subject to any mandatory rights under applicable Canadian consumer protection laws.

2. Scope of Services

Maple Ridge Furnishings Ltd. provides furniture-related products and services, including but not limited to:

Any product descriptions, design concepts, measurements, lead times, delivery windows, assembly timelines, and pricing estimates are provided in good faith but may change based on material availability, customer specifications, site conditions, and other operational factors.

We reserve the right to refuse service, discontinue any product, or decline an order where necessary for legal, operational, safety, or inventory reasons.

3. User Obligations and Responsibilities

You agree to:

You must not misuse our website or services, engage in fraudulent activity, interfere with our operations, or attempt to obtain unauthorized access to our systems, accounts, or records.

4. Payment Terms and Conditions

All prices are stated in Canadian dollars unless otherwise indicated. Applicable taxes, delivery fees, assembly fees, custom design fees, restocking charges, and any special handling charges may be added to the quoted price where applicable.

Payment terms will be set out in the invoice, quotation, order confirmation, or service agreement. Unless otherwise agreed in writing:

We may correct pricing or typographical errors at any time before final acceptance of an order. If a pricing error affects your order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the order.

5. Cancellation and Refund Policy

Because many of our offerings include custom design, made-to-order items, special sourcing, or reserved inventory, cancellation and refund rights may be limited.

To request cancellation or a refund, you must contact us as soon as possible using the contact details below. Any refund or replacement rights are subject to applicable Canadian consumer protection legislation, warranty provisions, and the specific terms of the relevant purchase or service agreement.

Where a product is defective, damaged in transit, or materially not as described, please notify us promptly with photos and a written description so that we may assess the issue and, where appropriate, repair, replace, or refund in accordance with applicable law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Ridge Furnishings Ltd. shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of use, loss of business, or loss of data, arising out of or in connection with the use of our services, products, or website.

Our total aggregate liability for any claim arising out of or relating to a specific product or service shall be limited to the amount paid by you for that product or service, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or any non-excludable consumer rights under Canadian law.

Furniture products may be affected by natural variations in wood grain, fabric texture, color, finish, and other materials. Minor variations, reasonable tolerances, and normal wear and tear are not defects.

7. Intellectual Property Rights

All content on our website and in our materials, including text, images, product descriptions, designs, logos, graphics, drawings, layouts, catalogs, and other creative works, are owned by or licensed to Maple Ridge Furnishings Ltd. and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, reverse engineer, or create derivative works from our intellectual property without our prior written consent, except as permitted by law.

Where custom design concepts, sketches, renderings, or proposals are created for you, ownership and usage rights remain with us unless we expressly agree otherwise in writing. You may use the final purchased product for its intended purpose, but you may not commercially exploit our designs or branded materials without authorization.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Personal information may be used for purposes such as:

We may share personal information with trusted service providers, payment processors, delivery contractors, or other third parties only as reasonably necessary to provide our services or as required by law.

You may contact us to request access to or correction of your personal information, subject to legal restrictions and verification of identity. For more information, please contact us using the details below.

9. Force Majeure

Maple Ridge Furnishings Ltd. shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, storms, earthquakes, epidemic or pandemic, labour disputes, transport disruptions, supply shortages, civil unrest, government action, power outages, cyber incidents, or failure of third-party suppliers or carriers.

If a force majeure event occurs, we will make reasonable efforts to resume performance as soon as practicable. Delivery dates, assembly appointments, and lead times may be extended accordingly.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our operations, legal requirements, or business practices. The revised Terms will be posted on our website or otherwise made available to you, and will take effect on the date indicated, unless a different effective date is stated.

Your continued use of our services after any change constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms, and any dispute, claim, or controversy arising out of or relating to them, shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in British Columbia shall have exclusive jurisdiction over any legal proceeding arising from these Terms, subject to any mandatory rights or remedies available under applicable consumer protection legislation.

12. Contact Information

If you have any questions, complaints, refund requests, privacy concerns, or other inquiries regarding these Terms or our services, please contact:

Maple Ridge Furnishings Ltd.
Maple Ridge Furnishings, 24705 Dewdney Trunk Road, Maple Ridge, BC V2X 3H3, Canada
Email: [email protected]
Phone: +1 (604) 467-8294

13. Severability Clause

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court or other competent authority, that provision shall be severed or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Any failure by us to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing by Maple Ridge Furnishings Ltd.

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